yahoo fail

Hi, girls, today I am going to talk about Yahoo costumer care services.

I installed Yahoo messenger 11, which activated, without my concent, the online archiving feature.Which meant, that, every line written in messenger was sent to my email each conversation forming an email, and each line, also.There were therefore thausands of messages, which were not in my inbox, but in a folder I couldn,t erase.But it was extremely annoying, due to the fact that at each mail search they appeared.

In the meanwhile, I uninstalled YM11(which I found to be very stupidish) and got back to YM10.But this stupid online archive feature remained.There was no refference of how to get rid of it on the yahoo website, so the only option was to contact they costumer care representatives.My guess is that those who ocupy these jobs are from 3 rd word countries, and with a great lack of imagination.And inteligence.As well as the majority who work, worldwide, on such a job.

So I stated very clearly my concern.First email:

Hello,

Thank you for writing to Yahoo! Messenger.

I understand you would like to disable archiving feature in your Yahoo!
Messenger. I’m glad that you took the time to contact us about this and
I’ve listed some information that should help you.

For information regarding your inquiry, please click the link below or
copy-paste it in the address bar of your browser.

http://help.yahoo.com/kb/index?page=content&id=SLN181&actp=email

I hope this helps. Please let us know if this did not answer your
question so we can help you further.

Thank you again for contacting Yahoo! Messenger.

Be sure to check the Official Yahoo! Messenger Blog for more information
and the latest updates about Yahoo! Messenger!

http://www.ymessengerblog.com/

Regards,

Sandy

Yahoo! Messenger Customer Care

I write back, retelling my issue:
The answer I got:
Hello,

Thank you for writing to Yahoo! Messenger.

Before I go into addressing your concern, I’d like to first apologize
for the delay in my responding to your inquiry. We are committed to
answering your questions as quickly and accurately as possible. However,
we are currently receiving unusually high volumes which caused the
delayed response.

I greatly appreciate your reply, however I am not sure how to proceed at
this point. Included in our last message were steps that explain how to
disable message archives in Yahoo! Messenger, if you wish to do this. I
apologize for any confusion, and we are eager to provide a satisfactory
answer to your questions; but will need further information on exactly
what you are trying to accomplish.

The more information we have, the better we will be able to help. If you
have any other questions or concerns, please let me know as soon as
possible.

Thank you again for contacting Yahoo! Messenger.

Be sure to check the Official Yahoo! Messenger Blog for more information
and the latest updates about Yahoo! Messenger!

http://www.ymessengerblog.com/

Regards,

Kyle
====
They still dind’t understand:
Hello,

Thank you for writing to Yahoo! Messenger.

I really appreciate you writing back with the additional information you
provided. Thank you very much for your patience and continued
communication!

If you’re reverted to Messenger 10, future messages will be stored
locally on your computer and not on the Yahoo! servers.

If you’d like to know if it’s possible to delete the archiving folder in
your Yahoo! Mail account, please visit our Yahoo! Mail help pages at the
following URL:

http://help.yahoo.com/l/us/yahoo/mail/

If for any reason, you are not able to find the answer to your question
there, simply click on the “Contact Us” tab at the top of that page.

I do appreciate the time you have taken to write in about this. If I can
assist with any more questions or concerns, please feel free to contact
me again and I’ll be glad to help!

Thank you again for contacting Yahoo! Messenger.

Regards,

Chance
====
This time I began to be really frustrated, because the messagest kept on spamming my inbox, and these emails were sent in a day, 2 or 3, after I insisted.
I finally contacted the online service support, and explained to the guy my problem:
[23:20:28] grigoresku: hello
[23:20:32] grigoresku: are you there?
[23:20:37] James: Hi! Welcome to our Yahoo! Messenger Live Chat service.
I’m glad you’ve joined us.
[23:20:41] James: Thank you for providing us the details of your issue.
[23:20:47] James: Yes, I am here.
[23:20:49] grigoresku: Ok
[23:20:55] grigoresku: please help me in my concern
[23:21:03] James: Please be with me for a moment while I check your case
history.
[23:21:05] grigoresku: thanks
[23:21:17] James: You’re welcome.
[23:22:06] James: Thanks for waiting.
[23:22:12] grigoresku: np
[23:22:35] grigoresku: did u understand my concern?
[23:24:06] James: Hi, I?ll be right with you.
[23:24:15] James: As I understand, you’ve installed Yahoo! Messenger 11
and it has activated the online archiving feature though you did not
want it. Now, you’ve uninstalled Yahoo! Messenger 11 and installed
Yahoo! Messenger 10 back, and you’d like to know how to disable the
archiving option. Am I correct?
[23:24:23] grigoresku: yes
[23:24:29] grigoresku: iti is still archiving online
[23:24:32] grigoresku: in my email
[23:24:43] James: Thanks for the confirmation.
[23:24:42] grigoresku: it is extremly bothering
[23:24:53] James: I apologize for any inconvenience this has caused you
and I am glad to look in to this for you.
[23:25:01] James: In order to help you with this issue, I’ll need you to
provide me with the build number for the version of Yahoo! Messenger you
have on your computer. Please follow these instructions on how to locate
the build version number.
[23:25:05] James: First, click on the “Help” menu on your Yahoo!
Messenger.
[23:25:05] James: Then, select “About Yahoo! Messenger” and a new window
will open.
[23:25:05] James: Now, you’ll find the build version number similar to
this: Yahoo! Messenger (10.0.0.1102-us.) Please provide me your build
version number when you find it.
[23:25:30] grigoresku: 10.0.0.1270-us
[23:25:45] James: Thanks for the information.
[23:25:55] James: Are you now signed in to your Yahoo! Messenger?
[23:25:56] grigoresku: yes
[23:26:57] James: Please click on “Messenger” menu and then select
“Preferences.”
[23:27:18] grigoresku: ok
[23:27:20] grigoresku: done
[23:27:31] James: Then, select “Archives.”
[23:27:38] grigoresku: i did
[23:27:52] James: What is the option that is highlighted?
[23:28:03] grigoresku: first
[23:28:06] grigoresku: save my messages
[23:28:15] grigoresku: this doen’t help, it keeps on archiving online
[23:28:28] grigoresku: this feature is for the offline archiving
[23:29:12] James: If you do not want your archives messages to be
stored, please select the option “Do not save my messages.”
[23:29:16] grigoresku: man
[23:29:21] grigoresku: I sait ONLINE ARCHIVING
[23:29:29] grigoresku: how do i clear that in MY EMAIL?
[23:29:40] grigoresku: i know how to disable offline archiving
[23:29:49] grigoresku: please advice me into my problem
[23:30:10] grigoresku: do u understand what I am saying?
[23:30:35] grigoresku: look, in my email apperas like this
[23:30:37] grigoresku: Flag this message:*Friday, January 7, 2011 2:39
PMFrom:”dan” Add sender to
ContactsTo:*********@yahoo.com******(10:09:36 (UTC)):La !
kussen :*j******l(10:09:44 (UTC))::*
[23:30:43] grigoresku: I don’t need this
[23:30:46] grigoresku: do u understand?
[23:30:51] James: If you’ve selected the option to save your archive
message, it will save your offline messages as well as your online
messages.
[23:30:53] James: Do you want to clear the archiving from your Yahoo!
Mail?
[23:30:50] grigoresku: help me in this issue
[23:30:57] grigoresku: yes
[23:31:05] James: I see.
[23:31:28] James: Let me help you get the right people who can help you
with this.
[23:31:24] grigoresku: i think ym 11 left something in the registry of
my pc
[23:31:37] James: They are the best people with the right tools and
knowledge to handle your concern.
[23:31:38] grigoresku: please do
[23:31:59] James: Yes, as you’ve upgraded your Yahoo! Messenger to
version 11, it is saving your archives.
[23:32:14] grigoresku: I want to disable this and erase my archiver from
the email
[23:32:21] James: Please click on this link to contact our Yahoo! Mail
team:
[23:32:24] James:
http://help.yahoo.com/l/us/yahoo/mail/contact_chat/forms_index.html
[23:32:36] grigoresku: live chat is unavailable
[23:32:51] grigoresku: can you take my complaint
[23:32:56] grigoresku: and give it to them?
[23:33:14] James: Or, you can contact them through email support from
the link:
[23:33:21] James: http://help.yahoo.com/l/us/yahoo/edit/
[23:33:54] James: It seems they are busy supporting other users. Don’t
worry, please try the link again. I’m sure you’d be able to get through.
[23:33:50] grigoresku: the ones from email are incompetent:)
[23:33:57] grigoresku: they don t solve my problem
[23:34:45] James: I’m sure, they will be able to help you with this.
Please let them know that your archives are being sent to your email
after you’ve upgraded Yahoo! Messenger 11.
[23:34:55] grigoresku: i already done that 3 times
[23:35:05] grigoresku: man what’s the problem with u guys?
[23:35:13] James: I see.
[23:35:10] grigoresku: wheere are you frum?
[23:35:13] grigoresku: what country?
[23:35:35] James: In that case, let me escalate your case to our
specialists.
[23:35:53] James: I’m sorry, we are not authorized to disclose our
location.
[23:36:26] grigoresku: ok
[23:36:34] grigoresku: please DO ESCALATE the case
[23:36:49] James: Before we can proceed, I’ll need some information from
you for the security and confidentiality of your account.
[23:36:55] grigoresku: I am having great prolems in using my email
because this archiving issue
[23:37:17] James: I can understand how inconvenient it can be.
[23:37:20] James: Can I have your Yahoo! ID please?
[23:37:32] grigoresku: *********
[23:37:40] James: Please provide me your email address where our
Specialist can contact you?
[23:38:00] grigoresku: *********@yahoo.com
[23:38:09] James: Thanks for all the information.
[23:38:12] grigoresku: ok
[23:38:22] grigoresku: please, i am waiting for an answer
[23:38:29] James: Please remember this Ticket ID for your future
reference: LTK42602059949X
[23:38:29] grigoresku: it has been more tha one week
[23:39:03] grigoresku: since i first contacted yahoo
[23:40:07] James: I’m now escalating your case. Please expect a
resolution from them within 24 hours.
[23:40:09] grigoresku: ok
[23:40:10] grigoresku: thanks
[23:40:12] grigoresku: bye
[23:40:17] James: Would there be anything else I may assist you with?
[23:40:20] grigoresku: hope I get a good answer
[23:40:29] James: You’re most welcome and I appreciate your patience.
=====
this guy understood my problem:
and wrote this to support:
Steps taken: User has reinstalled Yahoo! Messenger 10.
Reason/detail:

User’s archive messages are sent to his email after upgradung to Yahoo!
Messenger 11. User have reinstalled Yahoo! Messenger 10 still the
messages are sent to his email. User wants to disable this. User have
already contacted the Yahoo! Mail team.
….
The answer I got was unbelivable:
Thank you for writing to Yahoo! Messenger.

I understand you wish to have more information regarding how to disable
Conversation History in Yahoo! Messenger version 11. Thank you for the
opportunity to help you resolve this question.

For information regarding your inquiry, please click the link below or
copy-paste it in the address bar of your browser.

http://help.yahoo.com/kb/index?page=content&id=SLN446&actp=email

I hope the information I provided is helpful. If you have any other
questions or concerns, please let me know as soon as possible.

Thank you again for contacting Yahoo! Messenger.

Regards,

Kyle
Messenger Non-Sumo Chat E2Y
====
right where we started.I could’t believe my eyes.
And then it struck me, that I will never get my problem fixed.
Hopefully, my brain helped me, as in all this years, to find a subterfuge to solve this problem.
I am too sorry to be living in such a world.